Retail Excellence Manager

ARE YOU THE ONE?

Are you passionate about retail and driven by delivering exceptional results? Blue Square is seeking a Retail Excellence Manager for our client Samsung to lead a multi-functional team, translating strategy into action to ensure best-in-class execution, commercial performance, and operational efficiency across our retail universe.

You’ll act as the bridge between the Samsung Retail Lead, Retail Field Lead, and Client Services Director, ensuring alignment, insight, and excellence across all areas of retail performance. This is a hands-on leadership role where you’ll make a real impact on both people and performance.

WHAT YOU’LL BE UP TO

• Drive Retail Strategy & Execution: Develop and deliver retail excellence plans, ensuring brand standards, customer experience, and alignment with business objectives and key launches.
• Lead & Develop Teams: Inspire and coach Retail Operations, Commercial, and Communications Executives, fostering collaboration and career growth.
• Commercial Insight & Performance: Track retail performance, analyse data, identify growth opportunities, and provide actionable insights to senior leadership.
• Operational Delivery: Manage key retail projects, streamline workflows, coordinate activities, and optimise tools for efficient field team execution.
• Communication & Alignment: Lead retail communications, ensure cross-team alignment, report to leadership, and oversee communications budgets.
• Champion Brand & Culture: Promote Samsung and Blue Square’s ETHIC values, drive collaboration and performance excellence, and support senior leadership visits.

ARE YOU OUR PERFECT PARTNER?

• You’re experienced in retail, operations, or commercial leadership at a regional or national level.
• You’re able to demonstrate a strong understanding of retail performance drivers, customer experience, and brand execution.
• You’re experienced in leading cross-functional teams to deliver through others.
• You’re an excellent communicator with strong stakeholder management skills with senior-level influence.
• You’re able to interpret data, with an analytical mindset to drive improvement.
• You’re highly organised with strong project management skills.
• You’re resilient, adaptable, and energised by fast-paced, high-performance environments.
• You have a Full UK driving licence.

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: £55,000 - £65,000 Per Annum + 15% Bonus
• Company Car
• Company Sick Pay + Life Assurance: 4 times your annual salary
• Access to a range of discounts and perks across our key partners & beyond
• Development Opportunities

WHO ARE WE?

Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to

maintain control of their customer experience across their distribution channels.

BUILD LOVE. GROW SALES. INCREASE LOYALTY.

POINTS TO NOTE:

• Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using talent@bluesquare.uk.com  if you require any adjustments that would support you throughout your application
• Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role
• Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square
• If you’re an internal candidate, remember to use your company email address to apply
• Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.