Senior Online Training Manager

ARE YOU THE ONE?

As a Senior Online Training Manager, you will sit at the heart of the Samsung MX training function, working alongside the Senior Retail Programs Manager. You will take full ownership of Samsung’s award winning online training portal and virtual learning experience, shaping how retail and contact centre teams learn, sell and succeed.

You will lead a small team, manage budgets, and deliver clear return on investment. More than that, you will build and drive a smart eLearning strategy that boosts engagement, strengthens product knowledge and delivers real commercial impact.

If you are a strategic thinker who loves combining digital platforms, performance data and people leadership, this could be your next move.

WHAT YOU’LL BE UP TO:

• STRATEGY DEVELOPMENT
  Evolve and lead the eLearning and virtual training strategy with clear objectives and measurable KPIs
  Keep a close eye on competitors to ensure Samsung remains best in class
  Enhance the platform experience to drive repeat engagement across web and app
  Create a seamless journey between online and virtual training
  Align all activity to Samsung UK priorities with a focus on product launches and retention
• AIDING ENGAGEMENT
  Lead and develop the Online Training team to deliver outstanding execution
  Work closely with developers, agencies and internal teams
  Communicate clearly and confidently across all stakeholders
  Own stakeholder updates and system communications
• PERFORMANCE ANALYSIS
  Manage agency relationships and ensure strong return on investment
  Track performance across monthly and quarterly cycles
  Use data and feedback to continuously improve the platform
  Report on engagement, usage and commercial impact
  Build and deliver plans to meet and exceed targets
• PROJECT MANAGEMENT
  Integrate key programmes such as Samsung Ambassador Elite into the platform
  Promote the eLearning portal across retail channel partners
  Ensure content is always up to date, especially around launches
  Optimise the remote learning experience across portal and mobile
  Oversee cross functional projects to ensure alignment and business value
• INNOVATION
  Explore new ways to drive engagement, knowledge retention and results
  Create impactful training that supports real sales conversations
  Test, learn and scale new ideas using data and insight

ARE YOU OUR PERFECT PARTNER?

• Strategic
• Commercially minded
• Data driven
• Innovative
• Collaborative leader

WHAT YOU CAN EXPECT FROM US

• Competitive Salary £50,000 to £55,000 per annum
• Performance Bonus 10 percent
• Company Car
• Company Sick Pay
• Samsung Discounts
• Life Assurance four times your annual salary
• Rewards Portal
• Development Opportunities with real career progression
• Hybrid Working (Please note, we are looking for a candidate within a 50 mile radius of our Chertsey office)

WHO ARE WE?

We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.

At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.