Senior Operations Manager

ARE YOU THE ONE?

Ready to lead retail operations for one of the world’s most recognised brands?

As a Senior Operations Manager you will lead the operational delivery and optimisation of our retail estate across the UK & Ireland, supporting excellence across more than 2,400 retail locations. In this leadership role, you’ll drive operational efficiency, governance, compliance, and continuous improvement while managing a high-performing team that delivers outstanding support to Samsung field teams and channel partners.

Working closely with senior stakeholders, retail activations, project teams, agencies, and channel partners, you’ll develop and execute strategies that improve retail performance, strengthen operational execution, and enhance the customer and partner experience.

WHAT YOU’LL BE UP TO

• Lead the operational strategy across Samsung’s retail estate, ensuring alignment with wider business objectives and commercial priorities
• Drive continuous improvement initiatives that enhance operational efficiency, compliance, and overall retail performance
• Drive data-led decision making through clear analysis and commercially focused recommendations
• Manage agency performance against agreed KPIs, SLAs, and contractual obligations
• Lead, mentor, and develop a team of Operations Managers, fostering a collaborative, accountable, and high-performing culture
• Build and maintain strong relationships with key internal stakeholders, channel partners, agencies, and third-party suppliers
• Be the subject matter expert for Samsung Knox & Retail Mode, ensuring device software and retail execution standards are maintained
• Act as the senior escalation point for operational issues, ensuring timely resolution and effective communication throughout

ARE YOU OUR PERFECT PARTNER?

• Proven experience in a senior operational leadership role within retail, field operations, contact centre, or multi-site environments
• Previous experience leading and developing managers and operational teams
• Strong strategic thinking and operational planning capability
• Excellent stakeholder management and relationship-building skills at all levels
• Strong commercial awareness and ability to balance operational performance with cost management
• Experience managing KPIs, SLAs, operational reporting, and governance processes
• Highly analytical with strong Excel and reporting capability
• Ability to identify trends, risks, and opportunities through data analysis

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: £60,000 - £65,000 Per Annum + 10% Bonus + Company Car
• Company Sick Pay + Life Assurance: 4 times your annual salary
• Access to a range of discounts and perks across our key partners & beyond
• Development Opportunities

WHO ARE WE?

Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to

maintain control of their customer experience across their distribution channels.

BUILD LOVE. GROW SALES. INCREASE LOYALTY.

POINTS TO NOTE:

• Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using talent@bluesquare.uk.com  if you require any adjustments that would support you throughout your application
• Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role
• Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square
• If you’re an internal candidate, remember to use your company email address to apply
• Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.