ARE YOU THE ONE?
Join us as our Client Operations Executive, managing daily operations for Samsung Mobile Experience (MX). You'll ensure excellent service delivery, build strong client relationships, propose solutions, and lead projects. You'll also support the Client Services team and assist management during peak times to align operations with business goals
This is a fixed term position for 3 months
WHAT YOU’LL BE UP TO
| OPERATIONAL SUPPORT Oversee day-to-day operations across the MX function Ensure world-class service delivery to key clients Arrange and attend client meetings. Respond proactively to client briefs and support brief fulfilment Assist the management team in ensuring operational support during peak business period |
| STAKEHOLDER MANAGEMENT Establish and strengthen relationships with client businesses Identify opportunities and propose innovative solutions Liaise with external stakeholders to understand challenges and develop aligned solutions |
| PROJECT OWNERSHIP Lead and manage the delivery of your projects Ensure the focus remains on people and client needs
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| TEAM COLLABORATION Support the Client Services Team with operational duties as required. Work across various functions within the team to ensure consistency and sharing of best practice. |
| BUSINESS DEVELOPMENT Actively develop business by growing your knowledge of the client to maximise future revenue. Stay informed on the client’s marketplace and competitor activities. |
| CONFIDENTIALITY Handle potentially confidential or sensitive information from clients or the field team with discretion |
ARE YOU OUR PERFECT PARTNER?
- You’re organised with strong attention to detail with the ability to plan
- You’re able to innovate, influence and implement change
- You’re able to document ideas and actions to drive overall performance
- You’re able to build and maintain strong relationships with stakeholders
- You’re flexible and adaptable way of working
- You’re adaptable and responsive, working effectively under pressure, particularly during peak periods, and responds quickly to client briefs and evolving needs.
- You’re thrive when working in a fast-paced environment
- You’re able to manage sensitive and confidential information with discretion
WHAT YOU CAN EXPECT FROM US
- Competitive Salary: £30,000 - £31,5000 Per Annum
- Competitive Reward Scheme Bonus
- Company Sick Pay
- Samsung Discounts
- Life Assurance: 4 times your annual salary
- Perkbox (Rewards Portal)
- ETHIC Values - Employee of the month: a chance to win a £500 lifestyle voucher!
- Development Opportunities– our teams have historically moved into all manner of other jobs!
WHO ARE WE?
We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.
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