ARE YOU THE ONE?
Join our Early Life Team supporting Samsung’s customer journey! In this dynamic role, you'll assist Field Specialists with repairs, manage service orders, triage faults via inbound/outbound calls, and ensure parts are ready for first-time fixes.
You'll optimise schedules, handle stock management, and deliver outstanding customer service in a fast-paced environment. Strong communication and problem-solving skills are a must. Be part of a well-respected brand and make a real impact!
WHAT YOU’LL BE UP TO
| CUSTOMER JOURNEY MANAGEMENT Engage with customers to schedule and track Field Specialist visits while managing cases end-to-end. Build strong relationships with customers and repair partners, gathering feedback to improve the customer journey. Use training materials to support effective fault triage and ensure clear communication, capturing full fault details to maximise first-time fixes |
| FIELD SPECIALIST AND INVENTORY SUPPORT Ensure the right parts are ready for Field Specialists, driving first-time fixes. Manage scheduling efficiently, using systems to optimise routes and bring jobs forward. Prepare visit agendas, handle inventory, order parts, and protect assets by preventing over-ordering. Keep detailed service notes, support KPIs, and maximise efficiency to enhance customer satisfaction |
| ADMINISTRATIVE AND RISK MANAGEMENT Ensure service order closures align with Samsung processes Submit and follow up on risk reports, and support vehicle maintenance Handle admin tasks, send reports, and arrange field cover as needed Manage daily tasks via the system Maintain system consistency and collaborate closely with the Field Specialist team. |
ARE YOU OUR PERFECT PARTNER?
- You're experienced in administration, coordination, and change management.
- You're skilled in diary management, route scheduling, and case management.
- You're a strong communicator with excellent interpersonal skills.
- You're able to prioritise, multitask, and meet tight deadlines.
- You're detail-oriented, proactive, and work well under pressure.
- You're proficient in MS Office (Word, Excel, PowerPoint, Outlook).
- You're organised, effective, and thrive in a fast-paced environment.
WHAT YOU CAN EXPECT FROM US
- Competitive Salary: Up to £25,604.80 per annum
- Performance Bonus 15 %
- Company Sick Pay
- Samsung discount
- Life Assurance: 4 times your annual salary
- Flexible Rewards Hub
- Development Opportunities
WHO ARE WE?
We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.
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