ARE YOU THE ONE?
We are looking for a people-focused team leader, who can inspire and challenge our team of customer support administrators to provide best in class customer support.
You will be responsible for managing the admin team that are a vital aid to our engineering team. Our engineers deliver an excellent in-home customer support across the home appliances range that kick starts the Samsung customer journey. The admin team play a critical role is ensuring this service is smooth and delivered to a high level.
Your role will be to champion best in class service across the team whilst supporting the learning and development of both new and existing team members.
Your role will require you to be an expert in all of the administrative processes and procedures, making you the go to individual for any queries. You will lead with our values in mind and push for progression through team advancements and recommendations to maintain our ‘best in class service.
As the Team Leader you will be managing the admin team to drive productivity and customer experience in line with our commercial goals.
WHAT YOU’LL BE UP TO
| PEOPLE OPERATIONS You will be the go-to support for the admin team, handling all employee and operational duties
You will manage and develop the admin team, ensuring workload optimisation leading them to success
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| RESOURCE MANAGEMENT The engineers have a lot of kit and parts to enable them to do their roles, your team will ensure all stock, credit and buyback requests are appropriately managed |
| ENGINEERING EXPERTISE Ensure your team have the knowledge to support customers over the phone with fixes to minimise customer issues and waiting times.
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| REPORTING You will be responsible for all daily, weekly and monthly reporting , focusing on analysing the data to drive opportunities for the team |
| STAKEHOLDER MANAGEMENT You will support the senior client services manager with external and internal stakeholder management and communication |
ARE YOU OUR PERFECT PARTNER?
- Do you have experience as a team leader or people manager
- Can you problem solve and look for opportunities in the detail
- Do you have excellent communication skills to maximise our stakeholder relationships
- Are you passionate about progressing your teams
- Do you have an understanding of the engineering process
WHAT YOU CAN EXPECT FROM US
- Competitive Salary: £31,750 - £32,750 Per Annum
- Performance Bonus: 15%
- Company Sick Pay
- Samsung Discounts
- Life Assurance: 4 times your annual salary
- Development Opportunities– our teams have historically moved from area roles into all manner of other jobs!
WHO ARE WE?
We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.
