Vacancies

People Operations Manager

Please Note: The application deadline for this job has now passed.

ARE YOU THE ONE?

Are you a focused Human Resources Operational Excellence Specialist ready to make a real difference? We're seeking a dedicated HR Operations Manager to drive our People team's ambition and create exceptional experiences throughout the employee journey. If you're ready to take on a pivotal role in HR Operations and contribute to our journey of operational excellence, apply now! Be part of a team that values continuous improvement and creating exceptional employee experience

WHAT YOU’LL BE UP TO

	PEOPLE OPERATIONS ADMINISTRATION Oversee core People Ops services, including employee life cycle management, HR MI provision, and policy management Act as the main escalation point for employee queries on processes such as preboarding, onboarding, and offboarding Coordinate key people calendar events such as pay reviews, talent mapping, and HR audits
	EMPLOYEE RELATIONS Provide high-quality ER service, advising on HR best practices. Lead the management of high-risk complex employee relations matters. Support the execution of business change programs, e.g., restructures and redundancies.
	SYSTEMS REPORTING AND COMPLIANCE Oversee the management and development of people systems. Deliver people and culture data for key workforce metrics. Ensure compliance with legal requirements and company policies.
	REWARD Own reward and benefits structures, including vendor management. Implement HR initiatives e.g., EAP program and Occupational Health referrals. Develop and manage the reward aspect of all People policies
	CONTINUOUS IMPROVEMENT Be accountable for operational SLAs and continuous improvement. Identify process improvements and solutions, collaborating with the wider People team
	TEAM MANAGEMENT Provide clear direction, support, and time for your team. Drive achievement across People Ops service level KPIs. Embed a culture of knowledge sharing and skills development

ARE YOU OUR PERFECT PARTNER?

Strong working knowledge of employment law
HR generalist background, preferably with multi-site or retail experience
Experience in Employment Relations cases in a fast-paced environment
Ability to communicate with and influence stakeholders at all levels
Leadership experience, including leading, coaching, and managing people
Problem-solving skills with a pragmatic and commercially sound approach

WHAT YOU CAN EXPECT FROM US

Competitive Salary: up to £55,000 Per Annum
Bonus
Company Sick Pay
HP / Samsung Discounts
Life Assurance: 4 times your annual salary
Perkbox (Rewards Portal)
Development Opportunities

WHO ARE WE?

We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.

At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.

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