ARE YOU THE ONE?
We’re looking for hands-on Customer Experience Manager for our Service Network
This role sits at the heart of how Samsung supports its customers.
You’ll work directly with our authorised repair partners across Ireland, helping improve performance, solve problems on the ground and make customer journeys smoother from start to finish.
It’s a hands-on role, mixing site visits, data analysis and practical problem-solving to drive real change. You’ll spot what isn’t working, fix it, and share best practice across the network, always with customer satisfaction, cost control and service quality in mind.
If you like getting close to the detail, enjoy fixing problems properly, and want to make a visible impact on customer experience, we’d love to hear from you.
APPLY NOW! to be a part of the Samsung team in Ireland!
WHAT YOU’LL BE UP TO
- Supporting and challenging repair partners to improve performance and service quality
- Using data and customer feedback to identify issues and drive practical improvements
- Working closely with internal teams to resolve operational, system and process challenges
- Leading and supporting improvement projects across service, cost and efficiency
- Helping ensure partners meet quality, compliance and performance standards
ARE YOU OUR PERFECT PARTNER?
- Happy to travel extensively across Ireland, able to adapt to changing priorities
- Comfortable working independently and managing multiple workstreams
- Confident building strong relationships with partners and internal teams
- Practical, analytical and solutions-focused
- Clear communicator with strong commercial awareness
- Experienced in service operations, performance improvement or project delivery
WHAT YOU CAN EXPECT FROM US
- Competitive salary: €36,000 – €40,000 per annum
- Performance bonus: 15%
- Company car
- Company sick pay
- Samsung staff discounts
- Life assurance: 4x annual salary
- Rewards hub
- Development and progression opportunities
WHO ARE WE?
We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop and nurture our talented employees to drive personal growth and love what they do.
At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.
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