Vacancies

Client Service Director Brand Experience

ARE YOU THE ONE?

Do you thrive in high-energy environments, love telling great stories, and know how to lead both people and projects? At Blue Square, we don’t just do marketing we create human experiences that build loyalty and brand love.

We’re looking for a Client Service Director to shape the future of experiential marketing through bold, insight-led activations for our clients, some of the world’s most innovative brands.

In this pivotal role, you’ll own, evolve, and direct client strategy to ensure alignment with Blue Square’s business objectives and long-term commercial ambitions. You’ll lead immersive B2C and B2B campaigns that drive sustainable growth, champion operational excellence, and build strong, lasting partnerships.

With a creative, curious, and innovative mindset, you’ll challenge the status quo, keep us ahead of the curve, and inspire teams to deliver world-class results. As a proven leader, you understand the value of strategic thinking, operational rigor, and the power of collaboration.

WHAT YOU’LL BE UP TO

	MANAGEMENT AND LEADERSHIP Lead cross-functional teams with passion and purpose. Foster a culture of collaboration, accountability, and continuous growth. Mentor future leaders and build team excellence. creative direction end-to-end.
	LEAD HIGH-IMPACT BRAND ACTIVATIONS Deliver campaigns that drive awareness, engagement, and sales. Activate product launches through immersive experiences—across retail, enterprise, and events. Manage strategy, logistics, and creative direction end-to-end.
	DEVELOPMENT & GROWTH Drive account team strategy and excellence. Innovate industry initiatives for business and client growth. Enhance Blue Square's core offering by identifying new opportunities. Utilise data insights for strategic growth
	STRENGTHEN STRATEGIC CLIENT RELATIONSHIPS Be a trusted senior partner across our key clients. Translate complex goals into bold, actionable strategies. Guide clients with clarity, vision, and confidence.
	DELIVER INTERNATIONAL CAMPAIGNS Ensure brand consistency while adapting to local market needs. Lead global execution, building strong partnerships with regional teams.
	DRIVE OPERATIONAL & COMMERCIAL EXCELLENCE Manage contracts, budgets, KPIs, and compliance. Deliver meaningful results and insights through data-driven strategy. Review, refine, and push boundaries on what’s possible. Proactively address any unclear or off-track areas, offering solutions. Exercise integrity in client funding, prioritising value and success for both parties.

ARE YOU OUR PERFECT PARTNER?

Strategic & creative thinker with a focus on enhancing client satisfaction
Proven success across B2C and B2B activations at scale
Demonstrated experience in account management or client services
Extensive field marketing or agency background
Sharp presenter with the ability to tell compelling, insight-led stories
People-first leader with experience managing large, dynamic teams
Clear and effective communication skills (written and verbal)
Knowledge of retail industry and technology clients
Strong senior-level stakeholder management abilities
Skilled in budget ownership and utilisation
Experience in understanding, managing, and developing KPIs
Ability to identify and capitalize on commercial opportunities for business and client growth
Fearless, proactive approach in showcasing the value of Blue Square to clients and presenting confidently at events
Excited by tech, innovation, and breaking the mould
Previous experience in direct or indirect people management and development

WHAT YOU CAN EXPECT FROM US

Competitive Salary: £65,000 - £80,000 Per Annum
20% Performance Bonus + Company Bonus
Company Car or Car Allowance
Private Medical Insurance
Company Sick Pay
Client Discounts
Life Assurance: 4 times your annual salary
Flexible rewards portal
Excellent development opportunities

WHO ARE WE?

We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.

At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.

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POINTS TO NOTE:

Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role.

If you’re an internal candidate, remember to use your company email address to apply.

Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using talent@bluesquare.uk.com if you require any adjustments that would support you throughout your application.

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square.

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